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FAQ

have questions?

Frequently Asked Questions

Here are some of the questions we get asked frequently. If you have any more questions, get in touch!

  • What file formats do you accept?

    We recommend JPEG at compression level 9 or higher. Please choose Baseline (“Standard”) as the compression format. Do not use Progressive JPEG compression.

  • What payment methods do you accept?

    We accept AMEX, Mastercard and Visa credit cards. You can also use your PayPal account.

  • What if I'm not satisfied with the quality of the product?

    We're sorry that you are not happy with the quality of your product. You can contact us and we will set up a return or re-do the product.

  • How do I apply a coupon code to my order?

    At checkout you can click the 'Coupon Code' button and a text field will expand. Enter your coupon code and hit 'Enter' and you will see the code applied to your shopping cart

  • Do you process film?

    Yes. We process C41 and Black & White film in “dip and dunk” processors.

  • Is what I see on my monitor will match the prints you produce?

    You must have a calibrated monitor. We recommend that you use a hardware calibration method. We use the X-rite i1 Pro. The Spyder by Colorvision, the Colormunki and others are also great choices.

  • What is the optimum file size for a print?

    The optimum file size for printing on our equipment is 300ppi at the desired print size. As a rule of thumb, you can successfully print one size larger and two sizes smaller from a given file size. To go more than two sizes smaller, the file should be interpolated down in an image editing application such as Photoshop and saved as a different file. Magnifying the image more than one size can be successful, but much depends on the original image.

  • Can you print black and white photos?

    Express Prints from our Frontier printer are produced on color photographic paper, but we regularly send images without color tone to this equipment with good results. Minor variations in the chemical process will cause visible color shifts on monochrome prints. We cannot guarantee perfectly neutral grayscale prints on photographic paper designed for use with RA4 chemistry and tonal variations are to be expected.

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